The Webpreneur Nerd

Biz and BizDev

The Key Trends Facing Customer Service Organizations

Salesforce.com and Desk.com commissioned a study, conducted by Forrester Consulting, to find out how fast-growing companies are delivering customer service today and better understand how they will use it in the future. Learn the top customer service trends that your business should pay attention to in order to deliver world-class customer service. – See more…

How to Get FREE Marketing Advice

Getting the word out about what you’re doing can be one of the biggest challenges for any Entrepreneur. The thousands of marketing companies that tell us they can do it for us make it obvious that it’s something we all struggle with at some point. There are also hundreds of articles that attempt to teach…

New Media Gets It – Digital Entertainment World

Maybe you just need to be born to new media to “get it”. The Social Media panel at DEW today was a far cry from the big media panel I talked about in an earlier article. With panelists ranging from Kirsten Stubbs of Roc Nation to Sean Plott of Day9.tv, these people were speaking my…

A View from the Top – Digital Entertainment World

I’m at DEW (Digital Entertainment World) in Los Angeles over the next few days, a joint venture between IDG World Expo and Digital Media Wire. It touts to be the first-ever global event for digital executives, focused on the entire ecosystem of digital content creation and monetization. As I look around the room it appears…

3 Steps to Being Different

The hardest question you’ll ask as a new entrepreneur just might be; what makes me different? I’ve often struggled with this question and through practice and research have come up with a few simple ways to see the light. As you read through this, keep in mind that it’s the three answers combined that bring…

Death to New Years Resolutions

Here we are again; rushing toward the end of another year. A few things probably come to mind as we wind down 2013 and get ready for 2014. Things like, just how drunk are people going to get in the coming hours; the fact that – despite all the predictions – we’re all still here;…

Creating Something Rad – Sean Rad @ GA

I had the pleasure of attending another rad event at GA (General Assembly) in Santa Monica last night. It was truly rad as Sean Rad – the founder of Tinder – led the conversation. Tinder is one of the fastest growing dating apps on the market right now. With millions of downloads and seventy thousand…

I Have a Great Team & Product; Now What?

I received a great question over the twittersphere today. “What advice would you give to a start-up with a good prototype, amazing product & awesome team?” It’s a great question and one that I’ve heard from many start-ups over the years. Since guys like Marko have more experience on the funding path – I’ll leave…

How to be part of the LA Startup Community

When many of us think of LA we get a picture of glitz and glam. Then, the thought often occurs that this is the land of the untouchable or unreachable. You might start to question whether you can even do business here. How would I start connecting with people? Thanks to a great talk by…

Big Ideas with Nanea Reeves

I traveled to Pasadena the other night to attend a “Big Ideas” event. I would like to first thank my GPS for leading me into a back alley where several unseemly individuals were wondering what the heck I was doing there. Somehow, I didn’t think telling them “my Driod told me a should be here”…